Shipping policy

At GreenSmartHomes, we strive to ensure that our deliveries are prompt and communicated in advance. While we always aim to meet the delivery times, please be patient as occasional delays can occur due to unforeseen circumstances.

Brand-Specific Delivery Information

Section 1: Premium Flooring Brands

  • Brands: Boen, Woodpecker, Lushwood
  • Free Delivery: Orders over €1,100 qualify for free delivery.
  • Standard Delivery Charge: €85 for orders below €1,100 (excluding Scotland and Northern Ireland).
  • Delivery Time: 2-3 working days, subject to stock availability.
  • Delivery Hours: Deliveries are scheduled between 8 AM and 5 PM.
  • Delivery Type: Kerbside delivery only.

Section 2: Kahrs Flooring

  • Free Delivery: Orders over €1,100 qualify for free delivery.
  • Standard Delivery Charge: €85 for orders under €1,100 (excluding Scotland and Northern Ireland).
  • Delivery Time: 2-3 working days, subject to stock availability.
  • Delivery Hours: Deliveries are scheduled between 8 AM and 5 PM.
  • Delivery Type: Kerbside delivery only.

Section 3: Versatile Flooring Options

  • Brands: Quickstep, Kronoswiss, Malmo, Berry Alloc, Basix, Faus, Xtra step, Tuscan
  • Free Delivery: Orders over €600 qualify for free delivery.
  • Standard Delivery Charge: €45 for orders under €600 (excluding specific postal codes and regions in Scotland and Northern Ireland).
  • Delivery Time: 3-5 working days, subject to stock availability.
  • Delivery Hours: Deliveries are scheduled between 8 AM and 6 PM.
  • Delivery Type: Kerbside delivery only.

Section 4: Amtico Flooring

  • Delivery Charges: Based on postcode. Detailed charges are calculated at checkout.
  • Delivery Details: Customized based on location and order specifics.

Failed Deliveries

  • If no one is present to receive the goods or if the goods are refused at the delivery address, customers are responsible for additional costs associated with returning the items:
    • Premium and Kahrs Flooring: €80.00 fee.
    • Versatile Flooring Options: €35.00 fee.
  • These fees are inclusive of VAT.

Damaged Packs

  • If you receive damaged packs, please sign the delivery note, take the driver’s name, and document the damage with photos.
  • Email this information immediately to sales@greensmarthomes.ie to facilitate the replacement process.
  • Unsigned delivery notes may lead to a refusal of exchange or refund by the supplier.

Deliveries outside of UK Mainland

  • Deliveries to locations outside of the UK mainland, including international shipments, may incur higher delivery fees and longer delivery times. Specific details will be provided during the ordering process.

For further details or assistance, please contact us at sales@greensmarthomes.ie. We are here to help ensure your satisfaction with our delivery service.